STUDIO POLICIES

*We accept personal checks, Visa, American Express, Mastercard, and Discover.

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*NO REFUNDS

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*Group Class Cancellation Policy: 24 hour cancellation notice. If you do not cancel

within the 24 hour window, you will lose a session as this prohibits other clients from

signing up, or being added from the waitlist. 

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*Private and Semi-Private Cancellation Policy: 12 hour cancellation notice is required in order to 

reschedule without losing a session. 

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*If you are booked for any class, private, or semi-private, and are a no-show, you will lose a session. 

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*Waitlist: If you are on a waitlist for a group class and someone cancels, the first person on the 

waitlist will automatically be added to the group class for which you are registered. The waitlist is on a first-come,

first-served basis, and will follow the order of who signed up first. If you are moved from the waitlist, you will be notified through email. 

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*All new clients must fill out a Health Questionnaire form and Agreement of Release and Waiver of Liability 

before participating in any Pilates Session.

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*LATE POLICY: If it is your first time to the studio and a group class, you will not be allowed in if late. This is for safety reasons and as to not disrupt the class. If it is your first time to a private session and are more than 5 minutes late, you will need to reschedule. 

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*In the event of inclement weather, or an emergency, classes may be cancelled. Clients will

be notified through the MindBody app and the Pilates en Pointe Facebook page. 

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*If an Instructor is ill and no sub is available, class may be cancelled. You will be notified through text, and will not lose the session.